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OUR SERVICES

SALES

TECHNICAL SUPPORT

CUSTOMER SERVICE

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The first step is to fill out an online application. Qualified candidates will be contacted for a telephone or one on one  interview. Before you begin working with McKenzie Global Solutions you must successfully complete a mandatory background check and client certification course. This is required in order to be able to service our clients accounts. The certification  course provides information on the company's systems that will be used by agents during servicing, as well as the performance metrics laid out in the operative State of Work and other information about the program.

 

Getting started and what to expect

  • Complete online application.

  • Complete telephone or  in person interview.

  • Register on our online platform.

  • Register and pay fee for online certification course. (Prices may range from $9.99 to $99)

  • Certification courses range from 18 days up to 8 weeks in length. You will the option to choose from morning or evening shifts. Each session is normally 4 hours long.

 

 

Everything is virtual. You will be working in the comfort of your home. No commuting back and forth, no traffic, no office politics. Wear your pajamas to work. 

 

To begin servicing clients you will need:

  1. Desk top computer with spyware (all in one computers are prohibited) 

  2. Call center headset,

  3. Phone line

  4. Reliable high speed internet connection

  5. Computer equipment that is compatible with the Arise Platform. Below you will find additional requirements. 

                   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SYSTEM AND EQUIPMENT REQUIREMENTS

 

Computer, headset, phone, Internet and equipment that is compatible with the Arise Platform.

 

In order to use the Arise Platform, the following system and equipment requirements must be met. Certain client programs may have additional requirements.

 

Prior to selecting a client program, you will have access to the Opportunity Announcement which details requirements above and beyond the ones listed below.

 

Accessories

  • USB headset with microphone— Logitech, Plantronics, Microsoft, or similar brands recommended.

 

  • Hard-wired telephone and headset — Plantronics T10 or similar recommended.

 

Computers

  • Yes: A desktop/tower computer with a separate monitor is recommended.

  • Maybe: All-in-one computers and Apple Mac computers may not be compatible with some client programs. Please refer to the Opportunity Announcement for additional requirements.

  • No: Dual boot machines, netbooks, and tablets cannot be used.

Minimum system requirements:

  • CPU Speed: 1 GHz dual core processor or better

  • Memory: 2 GB of RAM or better 2 GB of RAM or better

Operating System (OS) Requirements

  • Windows 7, Windows 8/8.1, NEW Windows 10

  • MAC OS X 10.10 Yosemite

Standard Connection and Speed:

  • Hard-wired connection (no wireless)

  • Minimum 3.0 mbps download

  • Minimum 1.0 mbps upload

  • Minimum Latency

  • Threshold: 150 milliseconds (ms)

 

Software

Internet Browsers:

  • Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10

  • Mozilla (Firefox 14 to 42) both Windows and Mac

  • Safari 8 or 9 (Apple Mac only)

Please note that Google Chrome Browsers are not compatible with the Arise Platform.

 

Microsoft Security Essentials for Windows

Other security software may be incompatible and should be avoided.  Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with servicing software required by the client.

Avoid the following: Your company is responsible for maintaining the security and reliability of its equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW:

  • Malware infected software

  • Virtualized Operating Systems (ie: VMWare, Parallels, etc.)

  • Non-Arise provided VPN software or Proxy settings

  • TOR or other privacy software

 

Internet

Yes: Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection.

Never:

  • The use of wireless connections to access any Arise system at any time is prohibited—  even if the connection is encrypted.

  • Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

  • Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.

 

Telephone service

Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services:

  • POTS (plain old telephone service)

  • cable telephony

  • digital service

  • business class VoIP

  • The service should be connected directly from the wall to your telephone

Not permitted:

  • Softphones and cell phones are not permitted.

  • The servicing telephone line should not interface at any point with the computer.

  • The servicing telephone line should not have voicemail, fax, or other features on the line (other than long distance, if necessary).

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